On the settlement of disputes
Information on online dispute resolution in accordance with the Art. 14. Point 1. ODR (Online dispute Resolution Regulation - Online dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes under Art. 14. Point 1. ODR on one of the platforms. The Platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can seek out-of-court settlement of disputes relating to online purchases and service contracts.